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Privacy Policy

Last updated: July 29, 2026

1. Introduction

Scoreyo ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Scoreyo, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Email Address: Required for account creation and authentication
  • Name: Optional, for personalization
  • Payment Information: Processed securely through Razorpay (we do not store card details)
  • Exam Preferences: Selected exams, subjects, and topics you practice

2.2 Automatically Collected Information

  • Usage Data: Quiz attempts, scores, time spent, questions answered
  • Device Information: Browser type, device type, operating system
  • Log Data: IP address, access times, pages viewed
  • Cookies: Session cookies for authentication and preference storage

2.3 Performance and Analytics Data

  • Quiz performance metrics (accuracy, speed, difficulty levels)
  • Topic-wise strengths and weaknesses
  • Study patterns and learning progress
  • Mock test results and section-wise performance

3. How We Use Your Information

We use your information to:

3.1 Provide and Improve Services

  • Create and manage your account
  • Generate personalized quizzes and mock tests
  • Track your progress and performance
  • Provide detailed analytics and reports
  • Recommend topics based on your weak areas

3.2 Communication

  • Send OTP codes for authentication
  • Send important account notifications
  • Provide customer support
  • Send subscription renewal reminders (you can opt out)
  • Share new feature announcements (you can opt out)

3.3 Payment Processing

  • Process subscription payments through Razorpay
  • Manage billing and invoicing
  • Handle refund requests

3.4 Security and Fraud Prevention

  • Detect and prevent fraudulent activities
  • Monitor for unauthorized access
  • Enforce our Terms of Service

4. AI and Machine Learning

4.1 AI Features: We use model providers through OpenRouter for features including practice-question generation and the personalized AI Tutor. Provider responses can be inaccurate, so the Tutor shows confidence, limitations, and citations only when a retrieved source supports them.

4.2 Personalization: We analyze activity within Scoreyo, including quiz and study progress, performance, current exam, topic mastery, review activity, pace, and learning patterns, to recommend topics, difficulty levels, explanations, and study strategies. This personalization is part of the service you receive when using Scoreyo.

4.3 Tutor Personalization: The Tutor sends a minimized learning snapshot to OpenRouter and its model providers. This snapshot may include your selected exam, measured readiness and confidence, learning pace and momentum, dominant error type, and a bounded list of weak, due, and strong topics. We do not send direct identifiers or sensitive profile fields in the Tutor prompt.

4.4 Tutor Sources: Pasted text, extracted text from documents you save, your notes for metadata-only links, and additional context you type may be processed through OpenRouter and its model providers to answer your question. Links are not fetched by the Tutor. Tutor threads and sources are not published or converted into public study artifacts.

5. Data Sharing and Disclosure

5.1 We DO NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5.2 Third-Party Service Providers

We share limited data with:

  • Razorpay: Payment processing (they have their own privacy policy)
  • Resend: Email delivery for OTP codes
  • Turso (LibSQL): Database hosting for your account and performance data
  • Vercel: Website hosting and infrastructure
  • OpenRouter/Google Gemini: AI question generation (anonymized data only)
  • OpenRouter and model providers: Minimized Scoreyo learning signals and content used with AI features

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

5.4 Business Transfers

If Scoreyo is acquired or merged with another company, your information may be transferred to the new owners. We will notify you of any such change.

6. Data Security

We implement industry-standard security measures:

  • Encryption: All data transmitted is encrypted using HTTPS/TLS
  • Secure Authentication: OTP-based login (no password storage)
  • Database Security: Encrypted database storage with access controls
  • Regular Backups: Automatic daily backups of your data
  • Access Controls: Limited employee access to personal data

While we strive to protect your data, no method of transmission over the internet is 100% secure. You are responsible for keeping your account credentials confidential.

7. Data Retention

7.1 Active Accounts: We retain your data as long as your account is active.

7.2 Inactive Accounts: Accounts inactive for 2 years may be archived. You can reactivate by logging in.

7.3 Deleted Accounts: Upon account deletion, your personal data is removed within 30 days. Anonymized performance data may be retained for analytics.

8. Your Rights and Choices

You have the right to:

8.1 Access and Export

  • View your personal information and quiz history in your dashboard
  • Request a copy of your data (email us at support@scoreyo.in)

8.2 Correction and Update

  • Update your email and preferences anytime in your account settings

8.3 Tutor Deletion Controls

  • Delete individual Tutor threads and their messages from the Tutor workspace
  • Delete individual Tutor sources from the Tutor workspace
  • Deleting a Tutor source removes its stored text, URL metadata, and citation metadata from saved answers. Answer text previously derived from that source remains until you delete its Tutor thread.
  • Saved Tutor thread messages and source text are retained until you delete the thread or source. If a first answer fails, Scoreyo removes the retained question text and neutralizes a title derived from it so you can retry safely.

8.4 Delete Account

  • Request account deletion (contact support@scoreyo.in)
  • All personal data will be deleted within 30 days

8.5 Marketing Communications

  • Opt out of promotional emails (unsubscribe link in emails)
  • Essential emails (OTP, receipts, security alerts) cannot be opted out

9. Cookies and Tracking

9.1 Essential Cookies: We use session cookies for authentication and user preferences. These are required for the Service to function.

9.2 Analytics: We may use analytics tools to understand how users interact with our Service. You can disable cookies in your browser settings.

9.3 Do Not Track: We currently do not respond to Do Not Track signals.

10. Children's Privacy

Scoreyo is intended for users aged 13 and above. We do not knowingly collect information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

Parents or guardians who believe their child has provided us with information should contact us at support@scoreyo.in.

11. International Data Transfers

Your data is stored on servers located in India and the United States (via our cloud providers). By using Scoreyo, you consent to the transfer of your information to these locations.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a notice on the Service. The "Last updated" date at the top will reflect when changes were made.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

  • 📧 Email: support@scoreyo.in
  • 🌐 Website: scoreyo.in
  • 📍 Address: Bangalore, Karnataka, India

Your Privacy Matters

We are committed to protecting your privacy and being transparent about how we use your data. If you have any concerns, please don't hesitate to reach out to us.